FAQ
Welcome to His and Her Collections FAQ section. Here you can find answers to commonly asked questions about placing an order, payment and shipping, secure ordering and payment options, as well as information on returns and refunds. If you have any further questions, feel free to reach out to our customer service team.
Frequently asked questions
We are a luxury marketplace dedicated to connecting premium dealers with discerning buyers. Our platform offers a curated selection of high-end products, ensuring exceptional quality and seamless transactions. Whether you're buying or selling, we strive to provide an unparalleled experience in the world of luxury commerce.
**Exquisite Selection:** We offer handpicked luxury items of the highest quality. **Trusted Dealers:** We collaborate with the most reputable dealers in the industry. **Seamless Transactions:** Enjoy a secure and effortless shopping experience. **Customer Support:** Our dedicated support team is here to assist you at every step.
**Last Updated:** Mar 28, 2025 Welcome to His and Her Collections! By using our platform, you agree to the following terms and conditions: **Marketplace Role:** We connect buyers and dealers, but do not own or sell the products directly. **Dealer and Product Validation:** We verify the credibility of dealers and the authenticity of products. **Buyer Responsibility:** Review product details thoroughly before purchasing. Contact us if you have questions. **Content Accuracy:** Information on our site may change without notice. We strive for accuracy but do not guarantee it. **Liability Disclaimer:** We are not liable for product discrepancies. Issues must be resolved between buyer and dealer, with our support if needed. **Intellectual Property:** All site content is owned by or licensed to us. Unauthorized use is prohibited. **Unauthorized Use:** Misuse of our information may result in legal action. **External Links:** Links are for convenience and do not imply endorsement. **Legal Jurisdiction:** Disputes are governed by Indian law. **Payment Liability:** We are not liable for transaction issues due to bank limits. By using our platform, you agree to these terms. Contact us for any questions. © 2017-2025 · Terms of Use · Privacy Policy · Support
**Cancellation and Refund Policy** **Cancellation:** - Cancel orders within 24 hours by emailing [hisandhercollections7@gmail.com](mailto:hisandhercollections7@gmail.com) with the subject: "Order Cancellation – [Order ID]." **Return Eligibility:** - Return products if damaged or not as described, with photographic evidence. - For other reasons, email us for case-by-case review. **Return Timeframe:** - Email return requests within 7 days of receiving the product. **Return Process:** - Email [hisandhercollections7@gmail.com](mailto:hisandhercollections7@gmail.com) with the subject: "Return Request – [Order ID]" and include photos and details. **Refunds:** - Processed after inspection, credited to the original payment method within 7-14 days. **Non-Returnable Items:** - Some items may not be eligible for return as noted on the product page. **Contact Us:** - For any queries, email [hisandhercollections7@gmail.com](mailto:hisandhercollections7@gmail.com).
At His and Her Collections, we are committed to ensuring a reliable and efficient shipping experience for our customers. Please find the details of our shipping policy below:
Domestic Shipping:
For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post services.
International Shipping:
For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post services only.
Order Processing and Delivery:
Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation.
Delivery of the shipment is subject to courier company/post office norms.
Liability for Delays:
His and Her Collections is not liable for any delays caused by the courier company or postal authorities.
We guarantee to hand over the consignment to the courier company or postal authorities within 8-14 days from the date of order and payment, or as per the agreed delivery date at the time of order confirmation.
Delivery Address:
All orders will be delivered to the address provided by the buyer during the ordering process.
Delivery Confirmation:
Confirmation of delivery will be sent to the buyer’s registered email address as specified during registration.
Support and Queries:
For any issues or concerns regarding shipping, please contact our helpdesk at hisandhercollections7@gmail.com.